What our Customers say...

Water Damage Testimonials

Keep being as polite, efficient, and kind to the homeowner as they were to me. Terron, the lead of the team, is very efficient, fast, confident, and friendly which was appreciated. 

I was devastated when I realized that a failed water connection in the bathroom had been quietly destroying my home. It wasn’t until I moved a heavy wooden chair that I saw the marshy conditions soaking through the carpet. SERVPRO was quick to respond and remove all the mold and wet from my home. They covered my floors with protective liners and hung plastic drapes to protect the rest of the house while they diligently worked. And to top it off, the final bill for the remediation process came in under the max for my insurance coverage — meaning I had zero out of pocket expense for that process. I am so thankful for their thorough work and happily recommend their services to literally everyone.

James and his team were great they helped make the situation less stressful.

The crew was great! Very thorough! 

Great job. 

Great service, I had confidence in Robert and his team and it made me feel so much better in the middle of a crisis. I would (and will!) recommend them.

Great crew that came out. 

This is our second time in about five years using SERVPRO of Elk Grove. They are experts in this area and the first company we think of when we need water restoration/mold remediation. Their employees are kind and responsive and they are accommodating with our schedule. 

Wonderful service.

Thank you so much for everything that you've done for me.

Counter filtered water spigot accidentally left on at night partially on counter .Water ran for 6 hours flooding from the counter onto oak floor. Called SERVPRO immediately in the morning after discovery and initial cleanup. They came out 1 1/2hr later and promptly began cleanup with 8 fans and 2 dehumidifiers. Ran for 72 hrs straight (and yes we're glad our bedrooms were on the other side of the house). Finally, dried out per their moisture detector tools. Excellent work! Were professional and answered all our questions before commencing work! Would use them again!

They were prompt and explained every step they took. We were confident that we were well taken care of!

I recently had some water damaged drywall replaced on my dining room ceiling/wall and the team at SERVPRO Fair Oaks was amazing!

They were efficient, respectful and friendly throughout the process. Jon gave me a reasonable written estimate within a few days of calling. Rigo and Umberto did fantastic work.

The hand texturing on the replaced section matches the rest of the room perfectly. They even paint matched the ceiling and wall colors exactly, you cannot tell at all where the work was done. Thank you so much!

SERVPRO is very good and I am confident to refer them to anyone.

The technicians who came to my home were wonderful! They were prompt and communicated with me during the whole process. I really appreciate the great work that they did. 

Everyone at SERVPRO was courteous and accommodating. The crew was excellent, hardworking, and very professional. 

Excellent work! They put us at ease immediately and knew what they were doing. They were so professional and started work quickly. Couldn't ask for a better team. I had issues with my insurance and the professionals at the office did a great job!

SERVPRO really went above and beyond for me! Incredibly grateful for their work and impressed by their professionalism. I felt totally at ease and comfortable with their crew. 

Very courteous and professional from start to finish. They kept me informed and made sure that I understood what was happening throughout the process. Highly recommend this company. 

Very impressed with your service. All the technicians were skilled and knowledgeable. The SERVPRO team really came through for me. Wouldn't hesitate to contact them again if I have water damage in the future. 

Can't express how grateful I am to SERVPRO. They came out to do the inspection,  worked with my insurance to check coverage and got the work done quickly. They did a great job! 

I'm very impressed with the level of service. The technicians we're so knowledgeable and helpful. The office staff worked well with my insurance. As stressful as the situation was SERVPRO made it bearable. 

Couldn't be happier with their service! The SERVPRO technicians did a wonderful job. They also have a wonderful repairs department that went above and beyond to making my home look even better than it did before. 

Couldn't be happier with the work SERVPRO did. The crew kept me informed and even though the job seemed huge they were able to finish it relatively quickly. 

I'm very pleased with how things went with my water repairs. They were quick and kept me informed with everything they did. 

This SERVPRO has really great technicians and a wonderful office staff. They made the difficult process so much easier.

Staff was great! Stressful situation was made better. 

The crew was fabulous. 

Very impressed with your service from start to finish.

We would recommend them to everyone. 

Staff was great! Stressful situation was made much better. 

Excellent communication! The techs made me incredibly comfortable. Thank you. 

They did a great job!

Noticed mold damage in my home, SERVPRO came out very quickly and started their process. They were able to get rid of the mold and my home was back in tip top shape in about a week. 

They're a great group of people! Thank you!

Great service! What a relief to have them take care of my water and mold issue. 

I really appreciated their professionalism and promptness.  This even was very disturbing and the workers were all very patient with me.

Technicians who I worked with were very nice and knowledgeable. Couldn't have asked for better service. The office staff were there to answer any and all questions. 

Great team! Kept me informed the whole time and worked quickly. 

Jose and Sean were terrific! They did a great job!

They provide very good service. 

The gentlemen at my house were prompt and professional.  I appreciated that they kept me inform of the progress.

They were very fast and did lots of work right away.  The people were very good.

I appreciate all their hard work.  They know how to do their job.

I would highly recommend them to anyone.

They were good. They came in the middle of the night and did lots of work.  In the end, my house is back to normal.  Thank you SERVPRO.

Thank you! Thank you! Thank you!

Dane is consistent and great in his communication.

Thank you Jose, Beth and the whole SERVPRO team! I am very happy with the services we received and will call you again if we need anything in the future.

Jose (SERVPRO professional) was great to work with. The whole process couldn't have gone any smoother.

Excellent service.  All were courteous, professional and respectful. Highly recommend!

Thank you, Jose was wonderful!  Appreciate it!!!

I didn't know who to call, but now I will refer you guys to anyone!  

From the time I called, to the time they were done, your people were very helpful and knew what they were doing.  Thank you, God Bless!

Great customer service and care during our crisis.

They were great.  My wife says they were very polite.

They were very nice and appropriate.  They didn't treat my house like a construction site.

They were very good!

The guys were outstanding!  They are water damage pros!

We were very impressed with the service we got from John Hoover with SERVPRO.  He was very professional and helpful.  He always showed up and was on time when said he would be here.  He did a great job of taking care of our home after the water damage to our kitchen.  I would recommend SERVPRO to anyone that needs damage restoration.

"Thank you for your immediate actions throughout this whole process.  Everyone was very professional and extremely courteous. 

Your firm really helped take the sting out of this ordeal.

Thanks so much!"

"Everybody was prompt, efficient and personable." 

"Really good team, professional men.  I would highly recommend your workers and company." 

"Onsite personnel were very polite and informative with my 1,000 questions! Thanks you!" 

"Cleaned up all debris completely.  Even able to save most of our natural cherry baseboard.  Very professional."