Recent Posts

1-4-8 Policy For Your Business

2/13/2020 (Permalink)

Here at SERVPRO of Elk Grove / Laguna, our top priority is customer service. When disaster strikes in your home, you want someone to be there in a timely manner and you want to be well taken care of. We know that your business is no different than your home! You have worked hard to build your business here in our local community in Elk Grove. If you have ever experienced a water or fire loss in your business, you know the emotions that come with it. We are here to help. We will respond promptly so that we can help get your business back to "Like it never even happened."

We have a 1-4-8 policy here at SERVPRO. We have 1 hour to call you back, 4 hours to get onsite, and 8 business hours to have a verbal briefing with you or your insurance company. Our owners prioritize getting onsite quickly. They ensure that this is done by tracking our numbers. We have made this a top priority within our business, and continue to do so, to make sure that we can help you get back to how you were before the loss happened! Save our number below to ensure that you know who to call when disaster strikes.

SERVPRO of Elk Grove / Laguna is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (916) 525-1241

Mold After Water Damage

2/7/2020 (Permalink)

If your home in Friendly Hills,CA has experienced any water damage from a burst pipe, storm, or other cause, you might be wondering how long you have until you need to worry about mold starting to grow. You might be surprised at just how quickly mold growth can occur in the right conditions, which is why it so important to call for help from a water restoration company as soon as excess water is discovered. Here is some information on what causes mold to grow and how long it takes for it to begin growing.

Common Causes of Mold Growth

The main thing mold needs to grow is a continued source of moisture. Whether due to high humidity levels or standing water in your building, wet areas can eventually lead to mold growth. Common ways moisture enters buildings and causes mold to grow includes:

  • Roof leaks and improper ventilation
  • Excess humidity or moisture in bathrooms
  • Water damage from faucet leaks or pipe bursts
  • Flooding from rain or outdoor water sources
  • Sitting puddles and spills
  • Improper cleaning of wood and laminate flooring

How Long for Mold to Grow

Given enough moisture to live on, mold can grow as quickly as 24 to 48 hours. This means that if a pipe does burst in your building or a storm causes flooding, you need to start thinking about mold prevention right away. If possible, turn off the source of the water and do what you can to dry the area. Don’t wait to call in the restoration company to help address all water damage that has occurred to your building, including areas that are hard to see such as inside drywall or underneath carpets and flooring.
While dealing with excess water in your commercial building is stressful enough, dealing with mold growth makes the situation even worse. Always act quickly to prevent more damage from occurring.

Steps Taken in the Cleanup of Water Damage

2/6/2020 (Permalink)

SERVPRO Handles the Entire Remediation Process

Water damage can come from many different sources, with varying intensities, danger levels, and reach of damage. Ultimately, many different objects, surfaces, and materials in a home can suffer water damage from the same event, and many homeowners question how a company such as SERVPRO handles a comprehensive water damage cleanup job. In this blog post, you'll learn about some of the ways our technicians control and repair water damage in local residences.
 
Identifying the Source and Water Type
 
Before all, water damage in Elk Grove / Laguna must be correctly defined by water type and source. Did it come from a storm or flood, or was it a pipe burst? There are also different types of water, typically categorized as either clean, gray, or black, each one with different safety and cleanup protocols. If necessary, our crew will work to stop the water flow as quickly as possible, to avert further damage to your home.
 
Surveying Damage and Mold
 
After we understand what type of damage we're dealing with, our technicians search the home visually and with moisture detection equipment to find out what objects have been affected, and what else needs to be done. Additionally, we look for signs of mold growth, which often takes priority in a cleanup operation.
 
Furniture and Water Removal
 
The next step is to remove all furniture from affected areas, and then pump out water if necessary. We use industrial-grade machinery to pump water from the interior to the exterior of the home, with either a portable or a truck-mounted pump.
 
Drying and Odor Treatments
 
At this point, we bring out more heavy machinery to begin drying and deodorizing the affected area, to make sure no more damage or mold growth occurs and any bad smells are removed.
 
Carpet Removal and Final Cleaning
 
In many cases, some or all of the carpeting in a room will need replacing. We make sure to evaluate carpeting carefully for moisture so as not to incur extra expenses. Sometimes, a cleaning may only be necessary, particularly when water damage is contained early on. After that is done, final cleanup and sanitation are done on walls and objects, and furniture is brought back into the home or rooms affected.
 
SERVPRO of Elk Grove / Laguna employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (916) 525-1241 for 24/7 emergency service.

Where to Look For Water Damage

2/3/2020 (Permalink)

Here are some common causes of water damage and how you can spot the warning signs.

Weather is a common cause of water damage. Rains (snow and ice during the winter) cause flooding that can get into your home. Ice is an especially insidious cause of water damage because it expands as it freezes, causing cracks that allow more water to enter your home.

Even if it isn’t raining or snowing there is still moisture in the air. Damp air can lead to condensation and water damage to your walls. This is especially true of basements, bathrooms, and other damp areas of your home that don’t get much airflow.

Appliances like your washing machine, garbage disposal, water heater, toilet, and air conditioner can all contribute to water damage if they leak or stop draining properly.

Water from our pipes and plumbing systems can also cause water damage. Leaks and drips can go on for months, or even years, raising your water bill and doing unseen damage to your home.

So if these are all the ways water can sneak into your home, what are the signs of water damage?

Here are a few warning signs that you have a water damage problem in your home.

Standing water – This may sound pretty obvious, but if you notice water pooling in your house you have a water problem that needs to be taken care of immediately.

Bad smells – While water doesn’t normally have much of a smell, the mold and bacteria that grow in damp environments can give off a distinct musty, wet odor. If you smell mold or mildew you might have a water issue.

Stains and spots – Stains on the ceilings or walls can be a sign of water damage. You might have a leaky pipe or roof. Call a professional to determine the cause of the problem and to clean up the damage before it becomes a serious mold problem.

Peeling paint – Paint damaged by water will start to peel, bubble, or flake off.

Uneven surfaces – Water damage can cause floors, ceilings, walls, and other surfaces to warp and feel uneven.

Cracks – Water is always seeking the path of least resistance out of your home. Water can enter through cracks and once water finds it’s way in, the crack will expand allowing even more to get into your home. Make sure you seal all visible cracks on your property.

If you notice your home has water damage call the experts at SERVPRO of Elk Grove / Laguna at 916-525-1241. 

Fire Safety for Pets

2/2/2020 (Permalink)

Pets can be considered family, too!

At any given moment, a fire emergency can take place in the Elk Grove area or abroad, and though unexpected; it can be beneficial to already have a plan in place for everyone in your home to evacuate and meet in a safe location. While you should always be most focused on keeping yourself and your family safe, you can also spend some time on pet preparation so that you can have a better chance of getting your pets out of danger as well. You can be better prepared to keep your pets safe during a fire emergency by following these safety tips:

Practice Evacuating 

In the confusion caused by a fire, it can be hard to think of everything you need to do right away. If you have a plan in place and practice it a few times, you can be better prepared to handle a fire emergency. This can not only be helpful for pet safety, but also for the safety of everyone in your household. 

Notice Where Your Pets Are 

An important part of the planning process can be noticing where your pets usually spend their time. It can be especially helpful to note where they hide when frightened. You don’t want to put yourself at risk by spending too much time searching for your dog or cat during a fire emergency, but you can be better prepared to get yourself and your pets out as soon as possible by having a checklist of areas you can look. 

Keep Collars and Leashes Handy

Fires can be especially frightening to pets. By keeping their collars and leashes handy, you can more easily guide them out of the house. If you are unable to find them, it can be easier for the fire department to get them out if they are wearing collars. It can be a good idea to hang leashes by the door you are planning to evacuate through. 

Call SERVPRO of Elk Grove / Laguna if your home has experienced fire or smoke damage. (916) 525-1241. 

Be Prepared for Severe Weather Season

1/16/2020 (Permalink)

  • Build an emergency kit and make a family communications plan.
  • Identify a safe shelter location – a basement is best, followed by interior rooms on the lowest level of the building away from windows.  Mobile homes are often unsafe in a tornado – identify a neighbor's house or public shelter where you can go if a tornado warning is issued.
  • Secure outdoor objects that could blow away or cause damage during a storm.
  • Unplug any electronic equipment before the storm arrives.
  • Sign up for reverse telephone alerts for your county, and don’t forget to include your cell phone.
  • Make sure you have sufficient insurance coverage – including flood insurance, which is separate from your homeowners or renter’s policy.
  • Photograph or take video footage of the contents in your home in case you need to file a claim after a disaster.
  • Store copies of your important documents in another location, such as a bank safe deposit box.

How To Use a Fire Extinguisher

11/19/2019 (Permalink)

Time is of the essence when a fire breaks out. It is essential that all employees and staff are trained on how to properly operate a fire extinguisher. Swift use of fire extinguishers can stop a fire early on before it develops into something more serious and causes significant damage.

Choose the Right Type of Fire Extinguisher

Fire extinguishers are often specifically designed for certain types of fires. Here are a few of the most common types that you may want in your building:


Water (Class A) – Works with common combustibles such as paper, wood, cloth and many plastics.


Carbon Dioxide (Class B) – Works on flammable liquids like oil, gasoline, lacquer or paint.


Dry Chemical (Class C) – Works on any type of electrical fire.


Dry Powder (Class D) – For fires caused by combustible metals like magnesium, titanium or sodium.


Wet Chemical (Class K) – Use in the event of a kitchen fire involving burning oils or fats.


Multi-Purpose – Halogenated or clean agent extinguishers are suitable for Class A, B or C fires.


It is very important to choose the right type of extinguisher. Spraying the incorrect kind may make the fire worse, so be sure that you and your employees are well-educated on the uses of each type of fire extinguisher.

Follow the P.A.S.S. Method

Using the P.A.S.S. acronym can help you remember how to operate an extinguisher in a hurry.

  1. Pull - Pull the pin off the top of the extinguisher.
  2. Aim - Aim the nozzle low, pointing it toward the bottom of the fire.
  3. Squeeze - Squeezing the handle releases a steady stream of the extinguishing substance.
  4. Sweep - Sweep the nozzle back and forth near the bottom of the fire.

Always ensure the fire is completely out before you walk away from the area. If the fire seems beyond your ability to extinguish, evacuate the building immediately.


Never be afraid to evacuate if a fire gets out of control. Even if the building incurs fire damage, repairs are possible. Trained fire restoration specialists in Elk Grove are always Here to Help by restoring your property to top condition.

How To Spot Water Damage in Your Ceiling

11/15/2019 (Permalink)

It is easy to tell that your floor has water damage when you are standing in an inch of water in your living room, but how often do you check your walls or ceilings for signs of water damage? Pipes within walls and in between floors can leak or burst which can have major consequences if the problem isn’t addressed. Use the tips below to check your walls and ceilings for water damage.

  • Discoloration

One of the most obvious signs of water damage is discoloration. A yellow or brown spot on your walls or ceiling could mean that there has been a leak has occurred and need to be fixed. You may also see bubbling, cracking, or peeling paint as an indication that water could be causing some issues in your building.

  • Odor

While the water itself does not have an odor- it can cause something that does: mold. Mold can grow in any humid, warm place, so if a leak or spill is left unchecked, mold can definitely begin to grow on your walls and ceilings. Mold and mildew have a distinct musty odor, so if something doesn’t smell quite right, you should double check that you have no water damage or mold in your home or office.

  • Sound

Water damage may not always be visible right away, but sometimes you may be able to hear a leak or a gushing pipe when it first begins. Take some time to familiarize yourself with the way your pipes sound when they are working properly; know what it sounds like when water is running due to the washing machine, dishwasher, toilets, sprinkler system, or any other appliance that is connected to your plumbing system. If you hear something different one day, you will want to make sure that there are no issues with your pipes.

  • Home is Difficult to Heat

If you keep cranking up the heat in your house, but it just doesn’t seem to warm up, you may have a water damage problem.  Water and moisture can draw heat out of the walls and ceilings in order to evaporate. This means that instead of heating up your rooms, you are just heating up the water that has leaked behind your walls.

If you suspect water damage in your home or business, call SERVPRO of Elk Grove / Laguna at 916-525-1241. We're available 24 hours a day, 7 days a week. 

Equipment Frequently Used by SERVPRO of Elk Grove / Laguna

11/15/2019 (Permalink)

The SERVPRO of Elk Grove / Laguna franchise takes pride in making sure our customers are helped to the best of our ability. To do this, our products and equipment need to be the best available so we can make sure the property and situations we encounter during disasters are able to be restored and brought to preloss conditions. With that in mind, we will take you through a behind the scenes look at some of the equipment we use to help get your property and structure to preloss condition. Each machine and piece of equipment has a crucial role in the restoration process. Our technicians are trained to use each piece of equipment to its highest potential. Here are a few of our most commonly seen and used machines, and their purpose.

PORTABLE EXTRACTORS: Extractors are used for cleaning carpets, cleaning upholstery, and removing water from floors after a water loss. An extractor has three major components: a heater, a pump, and a vacuum system. Our technicians use this machine for variable heat controlled cleaning, including to heat the rinse solutions to clean more effectively. The vacuum system and waste recovery tank remove soils and moisture from the surface and collects it in the tank. With this machine, we can expedite the removal of water and moisture from damaged materials and textiles to help restore it to preloss conditions. In doing this, the potential of having to replace materials or belongings is lowered.

THE OZONE GENERATOR: The portable ozone generator eliminates a variety of odors caused by animals, cigarette smoke, mold and mildew, fire, and water damage. This machine generates “ozone”, which consists of unstable oxygen molecules (containing three oxygen atoms). Ozone chemically reacts with odor-causing molecules to oxidize residues and remove the odors. When using this piece of equipment, we follow the absolute and necessary guidelines of use with the purpose of all people and pets should be removed from the environment during ozoning for health and safety reasons. Once the deodorization process is complete, ozone quickly reverts to the normal oxygen molecule, leaving no residues. Once the odor is gone, the results are permanent. One of the features of the ozone generator is that it is made to be compact and portable, yet also be a durable and professional unit.

DEHUMIDIFIERS: Dehumidifiers remove moisture from the air after it has evaporated.  Our technicians position dehumidifiers strategically in a water-damaged structure so the moist, humid air moves through the unit while dry, warm air is discharged from the unit circulating back into the wet areas. Did you know that dry air acts like a sponge to absorb moisture from wet materials? Since it does, we use the dehumidifiers especially because it provides a continual source of dry air to enhance the restoration process. Refrigerant dehumidifiers remove water vapor through condensation, and based on the specific job, we will use a small commercial refrigerant dehumidifier because it removes approximately 8 gallons of water per day from the atmosphere, while an extra-large commercial refrigerant could remove as much as 20 gallons per day.

AIR MOVERS: Air movers are used in water damage restoration to enhance evaporation at the surface level and reduce drying time. These machines introduce airflow at the surface level and replace the highly saturated air with drier air to enhance evaporation. Our crew has gone through specific training on the science of drying to know how many air movers they will need and how to position them to create airflow across all wet surfaces. In some cases, when the lower portion of multiple walls are wet, involving wet drywall behind baseboards, enough air movers are positioned to create a vortex of circular airflow around the walls. Our technicians operate the air movers in several different positions, offering flexibility in how to direct the airflow with the best possible outcome. 

Rain Rain Go Away

11/13/2019 (Permalink)

Hopefully the rain will let up soon, but with lots of thunder clouds still in the forecast it is important to know how to remain safe during high waters. Especially during flash floods and warnings. 

The National Weather Service has some good tips for staying safe during high water and flood conditions.

Flood and Flash Flood Safety Rules:

Heavy rain should be a signal to alerting you to the possibility of dangerous flood conditions.

During periods of heavy rains, stay away from flood prone areas such as stream beds, drainage ditches and culverts.

Move to higher ground if flooding threatens your area.

If you live or work in flood prone areas, remain alert during periods of heavy rain.

Be especially cautious at night as it is harder to recognize flood dangers.

Never drive your car into water of unknown depth. Most flash flood deaths occur when people drive their vehicles into flood waters. Remember: Turn Around Don't Drown!!

If your vehicle stalls, abandon it immediately and seek higher ground. Flood water may rise quickly, cover the vehicle and sweep it away.

Stay out of flooded areas. The water may still be rising and very swift. A rapidly flowing stream can sweep you off your feet and sweep your vehicle downstream.

Children are especially vulnerable and should not be allowed to play in or around flowing water.

Water can run off streets and parking lots rapidly, causing natural and man-made drainage systems to overflow with flood waters.

Flood waters can hide rocks, trees, trash and other debris that can be dangerous to someone in their path.

Water is a very powerful force and should NEVER be underestimated.

Flood Watch:

When conditions look favorable for flash flooding, the National Weather Service will issue a Flood Watch, highlighting flash flood potential in and around the specified area. A Watch usually encompasses several counties. This is the time to start thinking about your plan of action if water begins to rise or a flash flood warning is issued.

Flash Flood Warning:
issued for a smaller, more specific area. This is when you must act quickly as flash floods are an imminent threat to you and your family. You may only have seconds to move to higher ground.