Recent Why SERVPRO Posts

Certified: SERVPRO Cleaned - a defensive cleaning program

11/23/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Is Mold Covered Under Insurance?

11/10/2020 (Permalink)

Mold remediation covered under insurance can alleviate much stress associated with the fungus. However, you must understand your insurance policy fully to receive compensation for mold damage. If you have mold growing somewhere in your home, you may not have to pay to remove and repair the damaged areas. However, not all instances of mold come as part of your policy. Learn when mold covered under insurance is partially or fully your responsibility below. Also, find out what to do about it if you do or do not have the proper coverage.

Does Homeowner's Insurance Cover Mold Damage?

Some homeowner’s insurance does cover mold. However, the mold covered under insurance must fall under covered peril. The language of your policy includes the conditions qualifying for a covered peril. As long as the specific thing causing the mold is a peril on your plan, you have coverage. Examples of peril include water damage resulting from accidents, or other factors. Some claims handle the removal of the mold, as well as reimburse you for any property damage.

Keep in mind, insurance companies limit the amount of coverage they offer so that additional coverage may cost a lot more. Again, it all depends on your insurance policy stipulations. There are also different types of claims to consider depending on your status as an owner with tenants or the owner or renting party.

First Party Coverage Claims

When you have mold in your home and make a claim with your insurance company, it’s known as a first-party property claim. You must be the policyholder to receive insurance coverage for the claim.

Third Party Coverage Claims

If you rent a home or apartment and your tenants file an insurance claim for mold, this falls under the third-party claim.

Tips for Dealing with Mold Damage

Whether insurance covers the mold in your home, you must address it as soon as possible. Allowing it to grow can lead to health problems, such as respiratory issues, throat irritation, and others. Mold thrives in moist areas. If your home has vulnerabilities to water leaks, you must address the incident quickly. Doing so can mitigate some of the health risks and property damage brought on by mold.

How to File a Claim for Mold

Each insurer has its own set of policies, but the general order to file a mold claim is as follows:

  1. Call your insurance company and set up an appointment with an adjuster.
  2. Try to dry the impacted area with fans, open windows, and other means of removing excess moisture. Avoid cleaning or removing mold because the adjuster must first assess the damage.
  3. Take pictures of the damaged areas.
  4. Talk to your agent about mold coverage limits.

In most cases, the homeowner must prove the mold is a result of a water damage claim resulting from burst pipes or some other event. Even if your policy covers your mold event, it may only cover a certain amount.

Without Proper Coverage

To get mold covered under insurance, you need qualifying circumstances. Your insurance company cannot remove or repair mold damage due to your lack of upkeep. For instance, failing to fix a minor leak that becomes a significant leak does not qualify you for mold coverage.

Other examples include mold resulting from:

  • Long-term leaks
  • Long-term moisture
  • Construction defects

Tips for Handling Your Claim

Because insurance companies can make handling your mold problem a significant process, there are a few things to keep in mind before you make a claim.

  • Never offer a guess as to the origins of the mold
  • Do not agree with your insurance company if they suggest the mold has been around for a long time
  • Allow the company to conduct a full investigation before signing off on any paperwork provided by the insurance company

Other Tips for Handling Mold

The best way to handle mold is to prevent its growth at the onset. You can limit mold growth by doing the following:

  • Use air humidifiers and air conditioners to keep air moisture between 30 percent and 60 percent
  • Do not place carpets or rugs in damp areas such as basements
  • Fix small leaks immediately
  • Inspect faucet fixtures and nozzles under sinks and toilets to check for leaks

There are several measures you can take to decrease the chances of mold growth. It is especially important in humid states where moisture collects easily in different parts of the home.

We Know Hoarding

11/4/2020 (Permalink)

According to The Mayo Clinic, “A hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with a hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage, such as old newspapers, junk mail, or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

 A SERVPRO® franchise professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by SERVPRO®, or relocated to a storage facility so work on the fire or water loss can begin.

Another way SERVPRO® encounters hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after
the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes,
family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® is here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, call SERVPRO®.

Why SERVPRO when it comes to bio-hazard cleanup!

5/7/2020 (Permalink)

When compared to a fire or water loss, property damage resulting from a suicide, murder or unattended death poses greater risk and complexity for the adjuster, the bio-hazard cleanup company, and of course, the policyholder. Many cleaning and restoration companies will offer bio-remediation services, but only those that specialize in this area, like SERVPRO truly understand the science and intricacies of the bio-remediation and decontamination process. In order to minimize risk for the insurance carrier and ensure the safety of the policy holder, it’s important to realize the inherent challenges of bio-remediation and the processes and standards that every bio-hazard cleanup professional must adhere to.

Am I liable for an improper bio-hazard cleanup?

At some point in their careers, insurance professionals may have experienced sticker shock from a bio-remediation claim. How could the bio-hazard cleanup of a single room cost more than recovering an entirely flooded home? It might be tempting to retain a trusted property damage restoration company at a lower cost, but doing so may put the insurer at risk for a lawsuit.

Consider a recent case where a general cleaning company was hired to sanitize a home after 600 pounds of deer meat rotted in a family’s garage due to a power outage. Following the cleaning, the homeowners reported that the rotting stench still remained throughout the house and that some family members became ill. Experts who were brought in to investigate the situation determined that the enduring smell and sickness resulted from inefficiencies in the cleaning process, such as the failure to seal concrete surfaces.

How do I evaluate a bio-remediation provider?

To determine whether or not a company is qualified to handle a bio-hazard situation, insurance professionals need a deeper understanding of proper bio-remediation standards and what it takes to fully decontaminate a property. These are the key things to inquire about when choosing a vendor for a bio-hazard cleanup:

OSHA Compliance – These regulations are in place to protect the bio-hazard company employees and to prevent injury and potential liability for all involved. All supervisors and field technicians should be trained in the following OSHA programs: Blood-borne Pathogens, Personal Protective Equipment, Hazard Communication, Asbestos Awareness, Heat Illness, Fall Protection, Lift Safety, Lock Out – Tag Out, and Power Tool Safety. A common misstep among restoration companies is that they only comply with the OSHA Blood-borne Pathogens Standards, instead of all the aforementioned areas.

EPA and State Environmental Agency Compliance – The disposal of medical waste must be in accordance with federal, state and/or local regulations. Not all bio-hazard remediation companies are licensed to transport or store medical waste so it’s essential to understand if/how they comply with the local and national standards. The cleaning company can incur hefty fines if medical waste is not disposed of properly. Also, employees need to be trained in the proper use of cleaning agents – this can be more complicated than it seems, as many agents will become inactive if not measured and diluted properly.

Reporting/Testing – A reputable company should be able to deliver a detailed report which catalogs every step of the cleanup process. This should include photos of the entire process as well, so the policy holder and adjuster understand why some structural materials needed to be removed, what was disposed, why the employees went through a certain amount of protective equipment, etc. They should also have equipment available to check for non-visible but active biological fluids and other contaminants so that it is certain when an area is considered disinfected.

Sensitivity Training – Dealing with a flood or fire can be extremely traumatic, but it does not compare to the loss of loved one. During these traumatic situations, the family members often stay at home so it is imperative that the workers in their home are compassionate and considerate. The bio-hazard cleanup specialists at SERVPRO understand the need for the family to deal with only one point person in order to avoid confusion or conflicting updates. They have been trained to eliminate alarming language from their vocabulary and speak empathetically with the policyholder.

When it comes to bio-hazard remediation, there is no quick solution. The fact that there are no laws protecting policy holders through a bio-hazard cleaning process puts the responsibility on the insurance carrier to work with bio-remediation specialists who follow strict safety standards and cleanup procedures. If the insurance carrier directs the cleanup process and even one of the above points is neglected, they might be held liable for any further health and property damages resulting from the improper cleanup. It is important to remember that you can’t put a price tag on the peace of mind that a policy holder needs after a traumatic crime or death occurred in their home or place of business.

SERVPRO Of Elk Grove / Laguna is "Always Here To Help" If You Experience Water Heater Overflow

4/7/2020 (Permalink)

Water Heater Overflow Cleanup

One of the most prevalent causes of indoor flooding is water heater overflows. These water heaters are usually located in basements, attics, garages, or a utility room closet; places people don't go very often. So, if a burst or leak happens, the homeowner or tenant likely would not find the problem until after a significant water intrusion has already occurred. If this were to happen to you, you'll want to stay calm, shut off the heater and water, and contact the SERVPRO of Elk Grove / Laguna professionals for help.

SERVPRO of Elk Grove / Laguna has the professionals who are equipped to handle a water heater overflow. They have the knowledge, tools, and experience to deal with the situation safely and effectively whether it's your home or workplace that is in jeopardy.

How Do Water Heater Overflows Happen?

Water heater related floods usually occur due to a worn out seal or gasket, or from a leak in an older tank that rusted through. Sometimes a tank can actually explode or burst in a violent and dangerous manner. This could cause serious harm to anyone who is in the immediate vicinity of the water heater at the time of the explosion. Leaks are more common than bursts and have the potential to flood large portions of a home or basement if the leaking is undetected for days on end.

A malfunctioning thermostat is usually the cause of a water heater burst. These thermostats are used to measure the temperature inside the tank to turn the heating elements off and on so that a preset desired temperature range can be maintained. In the event of a broken thermostat, the heating system inside the tank could stay on indefinitely and cause the water to boil. This boiling water turns into steam and builds up internal pressure inside the tank. This internal pressure will build up and eventually reach a point where the tank cannot hold it, which will result in a burst or even explosion.

When such a burst occurs, steam and boiling water rush out of the tank, while cold water from the intake line flows into the tank. Normally, the line will shut itself off, preventing water entry when the tank if full. However, in this situation, the burst tank is never full because of the continual leaking, and the water from the main line flows through indefinitely. Water is entering the tank only to leak back out and flood the area around and below the water heater. The only upside to this scenario is that someone will likely hear the loud burst  and investigate and discover the problem before too much damage has occurred and remediation can be started.

A leak, on the other hand, operates quietly and floods your home, basement, or workplace a little at a time. Usually, it will happen when one of your heating tank's fittings becomes damaged or corroded. This can provide a gap that allows water to escape. This flooding is not violent like a burst or explosion, but it can still be extremely destructive to property and sometimes dangerous to humans or pets. Regular maintenance and inspections of your water heater will increase awareness of possible problems. A professional can replace the anode, flush the corrosion from your tank, as well as check all valves and gaskets for problems or warning signs.

What are the Hazards of Water Heater Overflows?

With the added elements of high temperature and late detection, the number of threats with water heater flooding exceeds that of normal flooding. Here are some things to look out for in the event of a water heater overflow:

    • Hot water burns – The initial burst of water from a heater is scalding hot, so be sure not to rush in, especially if you see steam. Use protective clothing before attempting anything. Ideally, call SERVPRO of Elk Grove / Laguna to do the work for you. 
    • Electrocution by water – A flooded basement carries the risk of having the water making contact with power outlets and exposed wiring. When this happens, the floodwater carries a strong electric current that’s enough to kill anyone. When you see your basement flooded, resist the impulse to dive into the water in an attempt to shut the leaking heater down. Contact SERVPRO of Elk Grove / Laguna for help. Our professionals will be able to determine whether there’s an electrical threat or not. They’ll know the safest procedure for shutting down the water source and containing and extracting the water from your property.
    • Potential fire starter – Flooding doesn’t just create an electrical hazard, it can also short-circuit your electrical system and create sparks. Faulty electrical wiring is one of the most common causes of fire.
    • Water damage – When the water spills beyond the immediate surroundings of the heater and gets into your living and work spaces, the threat of water damage arises. Water can ruin carpets, damage wood, corrode metals and toast expensive appliances and machinery.
    • Mold growth – Mold spores can activate in places where there’s sufficient moisture and organic matter to sustain them. If your property was flooded by an overflowing heater, there’s a good chance that mold growth can follow suit. While seemingly harmless at first glance, mold can irritate our noses and skin when its spores are inhaled. Under certain conditions, mold colonies can turn black and toxic. The poison they produce has been linked to neurological disorders and even cancer.

Contact SERVPRO of Elk Grove / Laguna at (916) 525-1241. 

A water heater overflow is an emergency that should be addressed rapidly and decisively. The longer you wait the worse it can get and attempting to repair the water heater and clean up the water yourself could be dangerous and risky. Contact an experienced professional through SERVPRO of Elk Grove / Laguna today for a quick and easy resolution to your problem. "We're Always Here to Help" 24 hours a day, seven days a week, all year long.

Why Choose SERVPRO When You Find Mold

4/7/2020 (Permalink)

Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours, and can produce allergens and irritants that have the potential to cause other health effects. 

Mold? 

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. 
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

The SERVPRO Mold Remediation Process 

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate our “typical” process:

  1. Emergency Contact - 915-525-1241

The mold cleanup and restoration process begins when you call us. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  1. Inspection and Mold Damage Assessment

We carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.

  1. Mold Containment

Our professionals use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  1. Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  1. Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.

  1. Cleaning Contents and Belongings

We clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and disinfect your belongings. We’re also trained to remove odors and deodorization using fogging equipment.

  1. Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. The restoration step gets your home or business back to normal.

If you notice any mold in your home or business give us a call! SERVPRO of Elk Grove / Laguna is here to help! (916) 525-1241. 

SERVPRO of Elk Grove / Laguna Professionals are Trained to Safely and Effectively Remove Bio-Hazardous Substances.

3/19/2020 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Elk Grove / Laguna Professionals also offer fast, reliable bio-hazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO of Elk Grove / Laguna Professionals are trained to safely and effectively remove bio-hazardous substances and prepare waste for proper disposal according to federal and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO of Elk Grove / Laguna Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO of Elk Grove / Laguna Professionals can help with the following issues:

  • Blood-borne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

Contact SERVPRO of Elk Grove / Laguna today at 916-525-1241 

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. 

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Elk Grove / Laguna (916)525-1241. 

1-4-8 Policy For Your Business

2/13/2020 (Permalink)

Here at SERVPRO of Elk Grove / Laguna, our top priority is customer service. When disaster strikes in your home, you want someone to be there in a timely manner and you want to be well taken care of. We know that your business is no different than your home! You have worked hard to build your business here in our local community in Elk Grove. If you have ever experienced a water or fire loss in your business, you know the emotions that come with it. We are here to help. We will respond promptly so that we can help get your business back to "Like it never even happened."

We have a 1-4-8 policy here at SERVPRO. We have 1 hour to call you back, 4 hours to get onsite, and 8 business hours to have a verbal briefing with you or your insurance company. Our owners prioritize getting onsite quickly. They ensure that this is done by tracking our numbers. We have made this a top priority within our business, and continue to do so, to make sure that we can help you get back to how you were before the loss happened! Save our number below to ensure that you know who to call when disaster strikes.

SERVPRO of Elk Grove / Laguna is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (916) 525-1241

Equipment Frequently Used by SERVPRO of Elk Grove / Laguna

11/15/2019 (Permalink)

The SERVPRO of Elk Grove / Laguna franchise takes pride in making sure our customers are helped to the best of our ability. To do this, our products and equipment need to be the best available so we can make sure the property and situations we encounter during disasters are able to be restored and brought to preloss conditions. With that in mind, we will take you through a behind the scenes look at some of the equipment we use to help get your property and structure to preloss condition. Each machine and piece of equipment has a crucial role in the restoration process. Our technicians are trained to use each piece of equipment to its highest potential. Here are a few of our most commonly seen and used machines, and their purpose.

PORTABLE EXTRACTORS: Extractors are used for cleaning carpets, cleaning upholstery, and removing water from floors after a water loss. An extractor has three major components: a heater, a pump, and a vacuum system. Our technicians use this machine for variable heat controlled cleaning, including to heat the rinse solutions to clean more effectively. The vacuum system and waste recovery tank remove soils and moisture from the surface and collects it in the tank. With this machine, we can expedite the removal of water and moisture from damaged materials and textiles to help restore it to preloss conditions. In doing this, the potential of having to replace materials or belongings is lowered.

THE OZONE GENERATOR: The portable ozone generator eliminates a variety of odors caused by animals, cigarette smoke, mold and mildew, fire, and water damage. This machine generates “ozone”, which consists of unstable oxygen molecules (containing three oxygen atoms). Ozone chemically reacts with odor-causing molecules to oxidize residues and remove the odors. When using this piece of equipment, we follow the absolute and necessary guidelines of use with the purpose of all people and pets should be removed from the environment during ozoning for health and safety reasons. Once the deodorization process is complete, ozone quickly reverts to the normal oxygen molecule, leaving no residues. Once the odor is gone, the results are permanent. One of the features of the ozone generator is that it is made to be compact and portable, yet also be a durable and professional unit.

DEHUMIDIFIERS: Dehumidifiers remove moisture from the air after it has evaporated.  Our technicians position dehumidifiers strategically in a water-damaged structure so the moist, humid air moves through the unit while dry, warm air is discharged from the unit circulating back into the wet areas. Did you know that dry air acts like a sponge to absorb moisture from wet materials? Since it does, we use the dehumidifiers especially because it provides a continual source of dry air to enhance the restoration process. Refrigerant dehumidifiers remove water vapor through condensation, and based on the specific job, we will use a small commercial refrigerant dehumidifier because it removes approximately 8 gallons of water per day from the atmosphere, while an extra-large commercial refrigerant could remove as much as 20 gallons per day.

AIR MOVERS: Air movers are used in water damage restoration to enhance evaporation at the surface level and reduce drying time. These machines introduce airflow at the surface level and replace the highly saturated air with drier air to enhance evaporation. Our crew has gone through specific training on the science of drying to know how many air movers they will need and how to position them to create airflow across all wet surfaces. In some cases, when the lower portion of multiple walls are wet, involving wet drywall behind baseboards, enough air movers are positioned to create a vortex of circular airflow around the walls. Our technicians operate the air movers in several different positions, offering flexibility in how to direct the airflow with the best possible outcome. 

SERVPRO - A History of Trust and Professionalism

11/11/2019 (Permalink)

Founded in 1967, the SERVPRO Industries, Inc. Franchise System is a national leader of fire, water, mold, and commercial and residential cleanup and restoration services. SERVPRO's professional network of over 1,700 franchises around the county. Responding to property damage emergencies ranging from  to those suffered by individual businesses and homes all the way up to multi-million dollar disasters such as the Pentagon after 9/11, Providing coverage nationally, SERVPRO Franchise Professionals work with major insurance companies and commercial clients nationwide. 

Servicing Elk Grove, Laguna, and surrounding counties. Call us today for a quote on commercial and residential remediation and cleaning services, (916) 525-1241. Let our team help make your fire, water, mold, bio-hazard, storm, flood, or vandalism damage "Like it never even happened."

SERVPRO of Elk Grove / Laguna Will Work Closely with Your Insurance Provider

11/8/2019 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen!

Training is Important to Us

10/10/2019 (Permalink)

SERVPRO of Elk Grove / Laguna is an IICRC firm. IICRC stands for Institute of Inspection, Cleaning, and Restoration Certification. This organization sets the standards for the restoration industry and provides training and certification to restoration companies. Our technicians can receive certifications in specific cleaning, restoration, and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold removal, water damage, fire damage restoration and more.

Not only has our staff completed IICRC certifications but our staff also has access to web based training. Our web based training is a voluntary training program and can be done at our staff’s own pace. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps not only our technicians but our office staff up to speed on industry standards and the professional quality you expect.

Why Choose SERVPRO When You Have Smoke Damage

10/10/2019 (Permalink)

Fire Damage Restoration Process

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step – getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may

Why Choose Professional Damage Restoration

8/26/2019 (Permalink)

According to the IICRC (Institute of Inspection Cleaning and Restoration Certification) there are a couple of reasons to choose a professional over doing it yourself. Below are a few reasons:

  • The process of fire and water restoration is very involved when it is performed properly.
  • With quick reaction time and the appropriate skill set, a technician can help to prevent further damage and repair that which has already been done
  • The process and equipment used during fire and water restoration will vary from case to case, since different materials require their own unique care
  • For fire damage, general cleaning is done to remove ash and soot from ceiling to floor
  • The quick remediation of the problem is important for more than repairs, it is also a health consideration
  • Choose a company for fire and water restoration with the appropriate licenses and proof that they have the proper insurance.
  • Whether the work to be done is in a commercial or residential location, technicians with experience and certification should perform the damage recovery.

Call us at SERVPRO of Elk Grove / Laguna (916) 525-1241 so we can help you with your water, fire or mold damage

SERVPRO Has a Thorough Process for Mold Remediation in Elk Grove / Laguna

8/6/2019 (Permalink)

Storm damage, flooding, and other water damage can be a problem in Elk Grove at times. Homes and business deal with it almost every year. What many of them do not realize is that getting rid of the water is just the beginning.

Mold damage can be really scary looking. Seeing black streaks or patches on ceilings and walls unnerves most people. SERVPRO has the training necessary to find the extent of the infestation and the equipment and experience to remove it in a timely and effective manner using a number of methods approved by the IICRC (Institute of Inspection, Cleaning and Restoration Certification).

Direct Spraying

We use a hand pump or powered sprayers to apply disinfectants and other chemicals to mold infested areas. Since this method does wet the surface being cleaned, our technicians use this equipment on areas where there is unlikely to be any discoloration of the surface.

Wet Fogging

We use ultra low volume (ULV) Foggers to disperse water-based disinfectants and deodorizers. They generate tiny particles that penetrate into most areas. Since this does create additional moisture, our technicians will remove any furniture and other property that might be damaged by this method. If there are items that cannot be removed, they will be covered with drop cloths to protect them.

Dry Fogging

This type of fogging (also called Thermal Fogging) is used where mold has been discovered, but there has otherwise been little or no water damage. Dry-fogging uses solvent based cleaners and deodorants which are heated and forced through a vaporizer. This converts the chemicals into minuscule particles. As with wet fogging, this allows them to penetrate into most areas. Since there is no significant moisture added, this method is preferred whenever possible.

Ventilation and Air Scrubbing

As different cleaning methods are employed; the rooms and other affected areas must be ventilated. Our technicians accomplish this by setting up high-velocity exhaust fans (box fans) to blow out any mold particulates before cleaning begins. This helps to ensure that any mold spores released while cleaning are blown outside your building. This also helps to reduce the amount of time required to elapse before occupants are allowed back in.

Mold removal is an extensive process, but it can be done swiftly and effectively with the right team behind you. If you suspect you have a mold infestation, call SERVPRO of Elk Grove / Laguna (916) 525-1241. We\re available 24/7 

You May Need Mold Remediation If You Can Answer “Yes” to These Questions

8/6/2019 (Permalink)

Did you recently experience water damage? Mold can begin to grow in as little as 48 hours after your Elk Grove home or business experiences water damage. This is why it is so important to begin mitigation and remediation as soon as possible. If the leak has gone unnoticed for awhile, you may be looking at a larger mold infestation. However, you don’t necessarily need to have experienced water damage for mold to start growing in your home. Humid or damp conditions along with stagnant air will likely lead to the growth of mold colonies as well.

Is there a musty odor? Have you ever left laundry in the washing machine so long that it smells a little funky once you finally take it out? The same smell may be coming from mold growing in your house. Again, if your home wasn’t recently affected by water damage, the likely cause is a humid or damp environment, which the mold thrives in.

Have you noticed green or black spots? These spots may appear on the wall, in cabinets, under sinks, behind appliances such as refrigerators or washing machines, in shower stalls or bathtubs – pretty much anywhere! Because, given that the conditions are right, mold will grow virtually anywhere. If these spots seemed to appear overnight, or if they appear to be growing or spreading, you have mold growing in your home.

Are you experiencing any health effects? A good indication that there is “unacceptable fungal ecology” within a building envelope is that occupants feel health symptoms when spending extended periods of time in a certain space and feel much better when spending extended periods of time outside that space. If residents in a home or employees in a workplace experience congestion, allergy symptoms, headaches, fatigue or respiratory problems after each night’s sleep or after the end of each work day, this may be an indication of unhealthy air quality.

One environmental hazard to cause unhealthy air quality is a mold infestation. If one spends a week on vacation away from work and home and all symptoms disappear, perhaps the home, school or workplace has unacceptable fungal ecology or unhealthy indoor air quality.

If you can answer "yes" to these three of these four questions, you may be in need of mold remediation services. SERVPRO of Elk Grove / Laguna is here to help - give us a call! (916) 525-1241

Why Choose SERVPRO of Elk Grove / Laguna When You Find Water Damage?

7/9/2019 (Permalink)

No matter where the water comes from, a broken pipe, sewage backup or roof leak, they all cause significant damage to your property.  Our experienced, professional crews have mitigated thousands of water damage situations and know what to do.  Each situation is different and comes with it's own unique obstacles.  Our team is trained to address each of these situations to prevent further damage and dry your property back to previous conditions.

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Elk Grove / Laguna arrives quickly and starts the water extraction process almost immediately.

No matter what the disaster, SERVPRO is always "Here to help".

Need immediate help? Please call SERVPRO of Elk Grove / Laguna 916-525-1241. We are available 24 hours a day, 7 days a week. We can handle your emergency.

Follow us on Facebook: https://www.facebook.com/SERVPROelkgrovelaguna 

Contact SERVPRO After Any Home Disaster in your Elk Grove Home

6/25/2019 (Permalink)

Home disasters can take place at any time. There are many ways to use technology to help guard against home disasters. Here are a few tips from the Esurance website: 

Carbon monoxide detector

Take the traditional smoke detector to the next level by installing carbon monoxide detectors around your home. Basic ones start at as little as $20 and “smart” ones can run over $100. Install the carbon monoxide detectors right beside the smoke detectors you already have. Or revamp completely and pick up a dual carbon monoxide and smoke detector

GPS

These days, most cell phones are equipped with GPS and the ability to share their location. Turning on location services and sharing location with loved ones is a simple and effective way to locate and keep track of family members in case of an emergency. And to go beyond the standard GPS locators, there are many tracking apps that can provide more detailed information.

Connected home

If you want to go all out, transform your home into a “smart home,” where everything is digital, connected, and available across multiple platforms. From state-of-the-art home alarm systems to devices that can detect a flood and automatically shut off the water main, there’s a device for any and everything today. Digitizing valuable documents like tax forms or income records is a cheap and easy way to safeguard important information. See what works with your house and budget to take that extra step to protect your home in case of emergency.

Emergency kits

Last but definitely not least, make sure you have an emergency kit ready to go. Lists of what to pack are readily available, but sometimes it’s tough to get it together on your own. For those who still have packing an emergency bag on the to-do lists, pre-made emergency kits are available for purchase. But whether you pack it yourself or buy one pre-made, it’s important to have one just in case.

Source

Need immediate help? Please call SERVPRO of Elk Grove / Laguna 916-525-1241. We are available 24 hours a day, 7 days a week. We can handle your emergency.

Follow us on Facebook: https://www.facebook.com/SERVPROelkgrovelaguna 

Why Choose SERVPRO to help with the mold in your Elk Grove home?

11/8/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

·        Mold is present almost everywhere, indoors and outdoors.

·        Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

·        Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

·        Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

·        Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

·        Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – SERVPRO Elk Grove / Laguna 916-525-1241

Preparing for natural disasters - Why choose SERVPRO during a natural disaster?

11/6/2018 (Permalink)

California has its share of natural disasters. Wildfires, earthquakes, flooding and the occasional small tornado have all inflicted our state. Do you feel your home or business is ready for a natural disaster?  

Here are some tips from the IRS website to prepare for natural disasters:

Here are some things to consider:

  • Update Emergency Plans — Because a disaster can strike any time, be sure to review emergency plans annually. Personal and business situations change over time, as do preparedness needs. Make plans ahead of time and be sure to practice them.
  • Create Electronic Copies of Documents  — Taxpayers should keep a duplicate set of key documents. Keep documents including bank statements, tax returns and insurance policies in a safe place. Doing so is easier now that many financial institutions provide statements and documents electronically, available on the Internet. Even if original documents are available only on paper, scan them into an electronic format and store them on DVD, CD or cloud storage.
  • Document Valuables — It’s a good idea to photograph or videotape the contents of any home, especially items of higher value. Documenting these items ahead of time will make it easier to claim insurance and tax benefits after a disaster strikes. The IRS has a disaster loss workbook, Publication 584, which can help taxpayers compile a room-by-room list of belongings. Photographs can help prove the fair market value of items for insurance and casualty loss claims.

The IRS can help even more. Visit their website for additional information: 

https://www.irs.gov/newsroom/irs-offers-tips-for-disaster-preparedness 

Are you already working through your own disaster? Call SERVPRO of Elk Grove / Laguna at 916-525-1241 to help you through this time. SERVPRO's employees have been trained to help and assist you during this time. It can be an overwhelming time - SERVPRO will help you! 

For more information about our services visit: 

https://www.SERVPROelkgrovelaguna.com/restoration-training-certifications 

Check us out on social media as well: 

https://www.facebook.com/SERVPROfairoaksfolsom

Tips to Prevent Home Disasters. Choose SERVPRO to Help You Get Through it.

11/6/2018 (Permalink)

Home disasters can take place at any time. There are many ways to use technology to help guard against home disasters. Take a look at some tips shared on the Esurance website:

  1. Carbon monoxide detector

Take the traditional smoke detector to the next level by installing carbon monoxide detectors around your home. Basic ones start at as little as $20 and “smart” ones can run over $100. Install the carbon monoxide detectors right beside the smoke detectors you already have. Or revamp completely and pick up a dual carbon monoxide and smoke detector.

  1. GPS

These days, most cell phones are equipped with GPS and the ability to share their location. Turning on location services and sharing location with loved ones is a simple and effective way to locate and keep track of family members in case of an emergency. And to go beyond the standard GPS locators, there are many tracking apps that can provide more detailed information.

  1. Connected home

If you want to go all out, transform your home into a “smart home,” where everything is digital, connected, and available across multiple platforms. From state-of-the-art home alarm systems to devices that can detect a flood and automatically shut off the water main, there’s a device for any and everything today. Digitizing valuable documents like tax forms or income records is a cheap and easy way to safeguard important information. See what works with your house and budget to take that extra step to protect your home in case of emergency.

  1. Emergency kits

Last but definitely not least, make sure you have an emergency kit ready to go. Lists of what to pack are readily available, but sometimes it’s tough to get it together on your own. For those who still have packing an emergency bag on the to-do lists, pre-made emergency kits are available for purchase. But whether you pack it yourself or buy one pre-made, it’s important to have one just in case.

To read the article in its entirety, visit https://blog.esurance.com/5-modern-ways-to-protect-your-home-from-disasters/

In the case of a home disaster, SERVPRO is here to help! Why choose SERVPRO of Elk Grove / Laguna? We are highly trained professionals skilled in handling your home disaster. Also, our fantastic employees and testimonials speak volumes. Visit our website to discover what people are saying: https://www.SERVPROelkgrovelaguna.com/testimonials

Need immediate help? Please call 916-525-1241 24 hours a day, 7 days a week. We can handle your emergency. Follow us on Facebook: https://www.facebook.com/SERVPROelkgrovelaguna/

Wood Rot? Water Damage? Choose SERVPRO of Elk Grove / Laguna. 

11/6/2018 (Permalink)

Could your home be threatened by dry rot? If you are homeowner, you may want to be aware of this hidden problem. According to BobVila.com in nature, wood rot is a vital decomposition process, turning fallen logs into nutritious soil. But few things send homeowners into a panic as quickly as discovering it their homes, because wood rot can lead to a number of structural problems, including deteriorated support posts and beams, rotted floor and ceiling joists, and destroyed roof decking. The cost to repair the damage—or, in other words, replace the rotted wood—can run in the tens of thousands of dollars.

Because wood is the most prevalent building material, it’s essential to understand what causes wood rot, how to prevent it, and what to do if you discover it—discover being the operative word, as wood rot is often hidden from view beneath flooring, wallboard, and siding. For more information on wood rot, visit: https://www.bobvila.com/articles/wood-rot/

Do you think water damage has caused wood rot in your home? Not sure where to begin when it comes to water damage? Give SERVPRO of Elk Grove / Laguna a call at 916-525-1241. Why choose SERVPRO of Elk Grove / Laguna? We are highly trained professionals skilled in handling your home disaster. Also, our fantastic employees and testimonials speak volumes. Visit our website to discover what people are saying: https://www.SERVPROelkgrovelaguna.com/testimonials

Need immediate help? Please call 916-525-1241 24 hours a day, 7 days a week. We can handle your emergency. Follow us on Facebook: https://www.facebook.com/SERVPROelkgrovelaguna/

Did you discover mold? Time to Choose SERVPRO of Elk GRove / Laguna to help!

11/6/2018 (Permalink)

Mold can be found just about anywhere. There is a lot of good information, but many people do not have a solid understanding of mold. SERVPRO of Elk Grove / Laguna is your specialist for mold remediation.

However, you may be interested in finding out if the mold you have in your home is something to be concerned about.  The US Environmental Protection Agency's website has a great deal of information to help a home owner or renter. 

Ten Things You Should Know about Mold:

  1. Potential health effects and symptoms associated with mold exposures include allergic reactions, asthma and other respiratory complaints.
  2. There is no practical way to eliminate all mold and mold spores in the indoor environment; the way to control indoor mold growth is to control moisture.
  3. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture.
  4. Fix the source of the water problem or leak to prevent mold growth.
  5. Reduce indoor humidity (to 30-60%) to decrease mold growth by:
    • Venting bathrooms, dryers and other moisture-generating sources to the outside
    • Using air conditioners and de-humidifiers
    • Increasing ventilation
    • Using exhaust fans whenever cooking, dishwashing and cleaning
  6. Clean and dry any damp or wet building materials and furnishings within 24-48 hours to prevent mold growth.
  7. Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  8. Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, exterior walls, roof, or floors) by adding insulation.
  9. In areas where there is a perpetual moisture problem, do not install carpeting (i.e., by drinking fountains, by classroom sinks, or on concrete floors with leaks or frequent condensation).
  10. Molds can be found almost anywhere; they can grow on virtually any substance, providing moisture is present. There are molds that can grow on wood, paper, carpet, and foods.

For more details visit: https://www.epa.gov/mold/ten-things-you-should-know-about-mold

SERVPRO of Elk Grove / Laguna is here to take care of you – call 916-525-1241. Follow us on Facebook https://www.facebook.com/SERVPROelkgrovelaguna/ and online http://www.SERVPROelkgrovelaguna.com.

Read what our customers are saying: http://www.SERVPROelkgrovelaguna.com/testimonials

Why Choose SERVPRO of Elk Grove / Laguna When You Find Mold?

11/6/2018 (Permalink)

Why Choose SERVPRO of Elk Grove / Laguna  When You Find Mold? 

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – SERVPRO Elk Grove / Laguna 916-525-1241

Why choose SERVPRO of Elk Grove / Laguna? We are highly trained professionals skilled in handling your home disaster. Also, our fantastic employees and testimonials speak volumes. Visit our website to discover what people are saying: https://www.SERVPROelkgrovelaguna.com/testimonials

Need immediate help? Please call 916-525-1241 24 hours a day, 7 days a week. We can handle your emergency. Follow us on Facebook: https://www.facebook.com/SERVPROelkgrovelaguna/