SERVPRO of Elk Grove gave me stellar professional service. They have top notch, seasoned workers on their team who: kept me informed with good communication, showed up on time, and did quality work throughout the process. My experience with all of them could not be better. Brandon, the production manager, stood out as a highly experienced professional. From day one, he did extensive and detailed documentation for my home insurance claim, and made himself available for any questions the agent might have regarding the house issues. Brandon kept me in the loop as to what needed to be done, and gave me plenty of time to ask questions or voice any concerns. His honest and detailed guidance was ever so appreciated. Our house had issues that were complicated. I wouldn't have known where to start, but Brandon quickly & seamlessly organized good companies to come & augment part of the work. When it became clear that, because of the age of our house, environmental testing for lead & asbestos needed to be done, he quickly arranged for it. Then when testing showed asbestos in the sheetrock, Brandon called a very good hazmat company that was able to shore up and save the kitchen counter as they removed the kitchen cabs to get to the sheetrock at the back. Once the area was cleared, so drying and mold remediation could proceed, Brandon’s vast experience came to the forefront again. He supported and counseled me with how to deal with problems that had been left covered up in the past. Brandon and SERVPRO went above and beyond what was expected to be sure the problem was thoroughly resolved. I am so grateful to have had the work done right. In my view, SERVPRO is the best of the best!

Luis and Terron came on time, were courteous and professional, and evaluated the area with mold in our crawlspace. They made sure they didn’t track any mud from the crawlspace into the house. I received an estimate about a day later. I am having SERVPRO do the work tomorrow.

We called multiple companies about removing mold found in the wall behind our fridge. Most did not respond, and the only other one who did, quoted us more than double what SERVPRO charged (including $80 just to move the fridge away from the wall!). SERVPRO was not only more affordable, but proved to be highly competent, professional, and easy to work with. We've used them twice more since then and have never been disappointed. Highly recommend! 

Excellent crew. They did a great job! Everything was handled very professionally. I really appreciate them being so friendly and polite. The crews immediately put us at ease. They handled my problem quickly and professionally. 

I noticed a strange smell in my home and mold on my walls. SERVPRO was able to come out and do an inspection in under two hours. After the inspection I decided to continue service with them and I couldn't be more pleased.  They got rid of the mold and fixed the underlying water damage. Couldn't ask for more.

I am very impressed by the crews' knowledge and abilities.  They really know their stuff.

I've had a mold issue going on for a few months and SERVPRO was able to totally fix the issue. I had a lot of questions and they answered them all and were super patient with me. 

After moving my dishwasher to replace it I found mold. I called SERVPRO and they were able to have Jose out within a few hours. They did a good job

I was very concern about the mold since I am very allergic to mold.  The crew made me confident that they knew what they were doing and it looks fantastic!

They treated me and my wife with respect in our home.  They are well trained and professional.

The crew was very detailed and made the area look as good as new.

The whole SERVPRO team was great, from the lady on the phone to the crew in my house.  Nice job!

"I would absolutely recommend your company!  Matt contacted us every day and gave updates as to work to be done, or in-progress.  Work area was kept very tidy and clean."

"I have Jon's card and will recommend SERVPRO to anyone I know who has a need for their help." 

"Great staff and very polite." 

"Team members were very professional, helpful and courteous from the beginning to the end. We will recommend these two special individuals and their company to our family and friends." 

"They did a great job.  They didn't try to up sell or make it a hassle." 

"Nothing to improve at all.  This company, SERVPRO, provided excellent service!  Manager Jose and his crew were very respectable to both myself and my wife.  Thanks!"