Recent Posts

SERVPRO Is Certified Ready

11/24/2021 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Pipes & Drains

11/23/2021 (Permalink)

Small leaks around pipes or drains are often ignored. Many homeowners and tenants feel that the water has the ability to evaporate faster than it can accumulate because there seems to be no or very little puddling under the leak.

If you own a home in Elk Grove, you should protect your property from this kind of water damage. While it may seem that evaporation is going on at a rate that would not allow such harm to result, this is only because the water is being absorbed by the materials closest to where the water drops are landing. If the water is also running down a vertical surface such as a pipe or a wall, then this can only add to the damage sustained.

Water that seeps behind walls and under floors eventually makes its presence known in other ways. Mold growth, the development of water stains, and dry rot of weight-bearing support structures can all harm your home and create expensive repair problems. Repairing the leak, even a tiny one, is almost always beneficial in more than one way. After the leak is repaired, the damage can be stopped from advancing, and the area can then be successfully repaired.

When water damage has not shown any signs, our technicians can use moisture meters to detect where elevated levels of moisture exist. Trained according to IICRC standards, SERVPRO professionals know where to look for water damage even when it is invisible. A wall may seem sound because of the way it looks while it is really damaged and in need of repair or replacement.


Remember, the absence of a wet surface in the presence of a small leak only means that the water is being hidden under the surface but still present. SERVPRO of Elk Grove can help you and your family by locating these types of leaks, and restoring the area, so no trace of water damage remains. Call us at your earliest convenience, even in the middle of the night or during a holiday, at (916) 525-1241.

Water Restoration Process

11/22/2021 (Permalink)

Although experiencing water damage in your home or business can be a stressful event, getting professional help is effective in limiting your anxiety and restoring your property. There are a wide range of procedures that water damage specialists do in order to restore your property to its former condition.  

Water Damage Experts Work In Teams

Following exposure to water damage, it is critical that you prevent secondary water damage from affecting your home or business. After assessing a course of action, rapid water removal will help to stymie progressive water damage. Some results of secondary water damage include continuing damage to furnishings, mildew and mold.  Water removal specialists prevent these dangerous fungi from spreading by working in teams. By having multiple technicians working on different areas of your house, a water remediation company can expedite the cleanup process to ensure that your home returns to its former sanitary, safe state. 

Water Removal Experts Use Specialized Equipment

One of the reasons that the crews from SERVPRO of Elk Grove/Laguna are so effective in water removal is the use of heavy duty, specialized equipment. Water extractors remove large volumes of water rapidly, therefore, decreasing the time needed for dehumidification equipment to continue the water removal process. These water remediation specialists also use air-moving machines to increase the evaporation rate of interior moisture. Because the only effective way to stop secondary water damage is by thoroughly drying the affected area, these machines are very important during the restoration process. 

About That Water Damage

11/22/2021 (Permalink)

Most of the water-damaged homes we see and clean up are from water within the home. In either case, it's usually a good idea to let the professionals extract the water, clean up, and restore your flood-damaged home. 

How Does the Water Get in?

There are many ways water can get into your home or business and damage it. Toilets, sinks, dishwashers, and washing machines can slowly leak behind walls, under floors, and inside cabinets. Sewers can back up into basements and through the drains on lower levels of homes. Rainwater from a massive storm can blow into cracks and crevices around your windows and doors, causing water damage that may not be discovered quickly, allowing mold to develop and cause further damage. During the winter months, pipes exposed to cold temperatures can freeze and burst.

Call us at the First Sign of Damage

A slow, subtle water leak behind a wall or under a floor can often be much worse and cause more damage than a sudden flood of water from say, an ice maker line breaking. A sudden quick surge of clean water onto the floor can quickly be removed and dried while the slower and undetectable leak may go on for days or weeks before noticed. In this case, the clean water from a slow leak then becomes unsanitary containing harmful contaminants. Sometimes these leaks are noticed by the smell of bacteria and mold growth or soft spots in the flooring.  

Knowledgeable and Experienced

If your home or business does happen to suffer from water damage, you can trust the experts at SERVPRO of West Concord will respond immediately to your call. We have the knowledge and experience to handle all types of water damage emergencies.

Bio-hazard Cleanup

11/22/2021 (Permalink)

When compared to a fire or water loss, property damage resulting from a suicide, murder or unattended death poses greater risk and complexity for the adjuster, the bio-hazard cleanup company, and of course, the policyholder. Many cleaning and restoration companies will offer bio-remediation services, but only those that specialize in this area, like SERVPRO truly understand the science and intricacies of the bio-remediation and decontamination process. In order to minimize risk for the insurance carrier and ensure the safety of the policy holder, it’s important to realize the inherent challenges of bio-remediation and the processes and standards that every bio-hazard cleanup professional must adhere to.

Am I liable for an improper bio-hazard cleanup?

At some point in their careers, insurance professionals may have experienced sticker shock from a bio-remediation claim. How could the bio-hazard cleanup of a single room cost more than recovering an entirely flooded home? It might be tempting to retain a trusted property damage restoration company at a lower cost, but doing so may put the insurer at risk for a lawsuit.

Consider a recent case where a general cleaning company was hired to sanitize a home after 600 pounds of deer meat rotted in a family’s garage due to a power outage. Following the cleaning, the homeowners reported that the rotting stench still remained throughout the house and that some family members became ill. Experts who were brought in to investigate the situation determined that the enduring smell and sickness resulted from inefficiencies in the cleaning process, such as the failure to seal concrete surfaces.

How do I evaluate a bio-remediation provider?

To determine whether or not a company is qualified to handle a bio-hazard situation, insurance professionals need a deeper understanding of proper bio-remediation standards and what it takes to fully decontaminate a property. These are the key things to inquire about when choosing a vendor for a bio-hazard cleanup:

OSHA Compliance – These regulations are in place to protect the bio-hazard company employees and to prevent injury and potential liability for all involved. All supervisors and field technicians should be trained in the following OSHA programs: Blood-borne Pathogens, Personal Protective Equipment, Hazard Communication, Asbestos Awareness, Heat Illness, Fall Protection, Lift Safety, Lock Out – Tag Out, and Power Tool Safety. A common misstep among restoration companies is that they only comply with the OSHA Blood-borne Pathogens Standards, instead of all the aforementioned areas.

EPA and State Environmental Agency Compliance – The disposal of medical waste must be in accordance with federal, state and/or local regulations. Not all bio-hazard remediation companies are licensed to transport or store medical waste so it’s essential to understand if/how they comply with the local and national standards. The cleaning company can incur hefty fines if medical waste is not disposed of properly. Also, employees need to be trained in the proper use of cleaning agents – this can be more complicated than it seems, as many agents will become inactive if not measured and diluted properly.

Reporting/Testing – A reputable company should be able to deliver a detailed report which catalogs every step of the cleanup process. This should include photos of the entire process as well, so the policy holder and adjuster understand why some structural materials needed to be removed, what was disposed, why the employees went through a certain amount of protective equipment, etc. They should also have equipment available to check for non-visible but active biological fluids and other contaminants so that it is certain when an area is considered disinfected.

Sensitivity Training – Dealing with a flood or fire can be extremely traumatic, but it does not compare to the loss of loved one. During these traumatic situations, the family members often stay at home so it is imperative that the workers in their home are compassionate and considerate. The bio-hazard cleanup specialists at SERVPRO understand the need for the family to deal with only one point person in order to avoid confusion or conflicting updates. They have been trained to eliminate alarming language from their vocabulary and speak empathetically with the policyholder.

When it comes to bio-hazard remediation, there is no quick solution. The fact that there are no laws protecting policy holders through a bio-hazard cleaning process puts the responsibility on the insurance carrier to work with bio-remediation specialists who follow strict safety standards and cleanup procedures. If the insurance carrier directs the cleanup process and even one of the above points is neglected, they might be held liable for any further health and property damages resulting from the improper cleanup. It is important to remember that you can’t put a price tag on the peace of mind that a policy holder needs after a traumatic crime or death occurred in their home or place of business.

The Smoke Alarm

11/22/2021 (Permalink)

Smoke alarms can save lives when properly installed and maintained.

  • In homes, smoke alarms should be in every bedroom, outside each sleeping area, and on every level, including the basement.
  • Extra smoke alarms may be needed in large homes.
  • Test smoke alarms monthly using the test button.
  • Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years.
  • Other alarms need batteries replaced every year and the unit replaced every ten years.
  • If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately.
  • Never disable or remove the battery from an alarm.
  • Many fires where smoke alarms were present but did not activate had missing or disconnected batteries.
  • If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department or a licensed electrician.
  • Be sure your home has a fire emergency plan in place and conduct regular fire drills with your family.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (916) 525-1241. 

Making Your Home Storm Safe

11/19/2021 (Permalink)

You may not have experienced a flood but that doesn't mean you won't in the future. When catastrophic water damage happens to you, SERVPRO of Elk Grove / Laguna can help. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP) or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible. SERVPRO of Elk Grove / Laguna Professionals are ready to help make it "Like it never even happened."

PREPARING FOR A FLOOD

Below is a list of recommended emergency supplies to be packed and ready to go in the event of an evacuation due to flooding:

  • Water—3+ day supply; two litres per person per day
  • Food—3+ day supply of non-perishable, easy-to-prepare food, protein/energy bars
  • Can opener
  • Flashlight
  • Battery-powered or hand-crank radio or a Weatheradio
  • Extra batteries
  • First Aid kit
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies/digital photos of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Extra keys for your home and vehicles
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera/cell phone for photos of damage Flooding can happen fast in many environments

Have a flooded basement or water damage? Call SERVPRO of Elk Grove / Laguna at 916-525-1241. We operate 24/7/365  - 24 hours a day 7 days a week 365 days a year.

Quickest Response There

11/19/2021 (Permalink)

Storm and flood damage require specialized restoration techniques and equipment. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost. In order to protect your business, it can be valuable to know how to prevent moisture from entering your building and causing damage.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Water To See Or Not To See? Let's Get SERVPRO Help

11/19/2021 (Permalink)

There is no such thing as a small disaster - especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. Instead of trusting untrained eyes, help ensure the value of your property by calling SERVPRO of Elk Grove / Laguna. 

SERVPRO of Elk Grove / Laguna has the equipment, training and experience to find and dry unseen water before secondary damages set in. 

Speed is Key!

Immediate response lessens damage:

  • Less Wood and Drywall Saturation
  • Less Delamination
  • Reduced Carpet and Furniture Stains
  • Fewer Warping Hardwood Floors
  • Less Mold/Mildew
  • Less Contents Damage

To help small leaks from becoming big problems call SERVPRO of Elk Grove / Laguna today at 916-525-1241. 

  • 24-Hour Emergency Service
  • Faster to Any Disaster
  • Highly Trained Water Restoration Technicians
  • A Trusted Leader in the Water Restoration Industry
  • Locally Owned and Operated
  • Advanced Water Inspection, Extraction, and Drying Equipment

Clogs Offenders Of Water Damage

11/16/2021 (Permalink)

One of the most common culprits of water damage in your home comes from overflowing toilets.  Each flush of a toilet uses approximately 1.6 gallons of water, so if the water comes up and out of the bowl instead of going down the drain like it should, that’s equivalent to pouring a large container of milk all over your bathroom floor!  One way to avoid overflowing toilets is to be extra careful about what you put down the drain, which is all a toilet really is. 

 Here are few things to be sure you DO NOT flush down your toilet:

*GUM – Gum is insoluble, which means it will never disintegrate.  Plus, it is sticky, which is a bad combination in a toilet or sink.

*HAIR – Hair acts like a spider web and traps other items in the drain and causes clogs.

*YOUR PET FISH – We have all seen many movies with the family gathered around the toilet as they send their pet fish back to the ocean after it has taken his last gulp.  The fact of the matter is that your pet fish may get caught in your pipes and cause a backup.  Consider an alternative burial spot rather than the toilet bowl.

*WIPES – Even if they are labeled as flushable, wipes don’t disintegrate like toilet paper and should never be placed in the toilet.

*DENTAL FLOSS – Just like hair, dental floss can trap other items in the drain and cause clogs.

*MENSTRUAL PRODUCTS/DIAPERS – These products are meant to absorb moisture, not dissolve in it.  Imagine what a disposal diaper looks like when it gets wet – then imagine that in your toilet drain.  Not a good combination.

*FACIAL TISSUES/PAPER TOWELS – Although made of paper and sometimes used instead of toilet paper, they do not disintegrate like toilet paper.  Throw these in the garbage can instead.

*COTTON BALLS – Although also paper based, these do not break down in your drains so don’t put them down the toilet.

*COOKING GREASE – Although liquid when it is hot, grease quickly thickens when it cools off, which can cause clogs in your drains.  Keep it out of yours.

For bathtubs and showers, install a simple drain strainer to catch excessive hair and be sure to clean it out regularly.  Make sure you deposit the debris in the garbage can and do not put it back down the sink or toilet.

Since we’re talking about clogged sinks, it’s important to mention one of the bigger sinks in the house…the kitchen sink.  Obviously, the same rules apply as the bathroom sinks – if you wouldn’t put something down the bathroom sink, you shouldn’t put it down the garbage disposal either, even though it seems bigger and more capable of handling larger items.  Here are a few other things you should never put down the kitchen sink or garbage disposal:

*Eggshells – If the inside of an egg can go in the garbage disposal, it only makes sense that the outside can too, right?  Wrong!  Egg shells get ground up into small pieces that actually get stuck to the sides of the pipes and can cause a backup.  Be sure to throw eggshells into the waste can.

*Stickers from Produce – The adhesive on produce stickers can also get stuck inside your pipes and cause clogs.  Be sure to remove the stickers before you place peelings from fruit and vegetables down the drain.

*Coffee Grounds – Although it might make your kitchen smell like a good cup of brew, coffee grounds cause more clogs in your kitchen sink than another other item.  Be sure to keep them out of your sink drain. 

If you do experience a toilet or sink backup and you end up with water where it shouldn’t be, call the experts at SERVPRO